Complaining works..sometimes
March 21st, 2005 -- Posted in >8], >:O | 3 Comments »Sometimes being a baby works. This is ironic given the last post I made.
About a month ago I ordered a bag from eBags. My order didn’t come on the date they said it would. I gave them an extra couple days but when I checked the website and it said that my bag had not even shipped yet I began to worry. I called them to find out what had happened and found out that the color I had ordered was out of stock and my order canceled. Bah!
eBags was cool in that they had sent me a 20% discount coupon. I called back, and ordered the bag. Because it was already 15% on sale I only got an additional 5% discount. Pooh. The cool thing was that I complained of the whole ordeal and got free overnight shipping. Yippee.
Now I ordered a camera (Canon SD300) from Dell. Ohh how long have I waited for this. The anticipation is killing me. Unfortunately every other deal scavenger found this deal and now it’s on backorder. The estimated shipping date was the 15th but now they are telling me I have to wait until the 29th simply to get an update of the status of my order. A call to India (Dell Customer service) led me to find out that, “no order is ever guaranteed to arrive on any date.” Great.
Anywho, I tried to complain and get more money back since I don’t mind the wait if I could get more $$ off. Unfortunately Dell has a policy that, “no concessions can be made items that are backordered.” Double-pooh. He did give me free next-day shipping. Bleh.. I want more!
Frankly, it seems like the more you complain the more you’re likely to get something. At least with eBags they initially offered a 20% discount while Dell makes me wait and wait with an offer to cancel the order. Sux0rs.
(On a follow-up note: at least eBags customer service answered the phone right away, whereas I waited at least 10 mins for Dell. Ugh. Hate Dell. Dell is evil. Gimme my camera! Please?)
(Follow-up 2: It’s slow at work today so I tried using the online support. Unfortunately, I couldn’t get through but I did receive an email from them. I liked this part:
Thank you for choosing Dell customer care. My name is Neelanjan but you may call me Norman.
Norman?! What if I want to call you Neelanjan! C’mon! I can pronounce it!)